About
Dr Robert Laidlaw is a Sydney-based medical doctor and health-tech entrepreneur. He is the founder and CEO of Claims Doctor, a cosmetic injectables clinician at Concept Cosmetics in Drummoyne, and an Authorised Prescriber of medicinal cannabis. He holds an MBBS from James Cook University and is a member of the Cosmetic Physicians College of Australasia.
Across more than fifteen years since graduation, the recurring theme in my work is access: getting the right clinical decision to the right patient at the right time, without asking people to fight the machinery of the system first. That sounds abstract until you watch someone lose three weeks of income waiting for paperwork that should take an hour.
Today my time is split between operating Claims Doctor for occupational telehealth, delivering cosmetic injectables at Concept Cosmetics in Drummoyne, prescribing medicinal cannabis where appropriate as a TGA Authorised Prescriber, and building the research and product layer through Health Data Research. I also co-host a fortnightly, evidence-first podcast on cosmetic injectables with Dr Scott, because peer education is part of how we keep standards honest in aesthetics.
Career timeline
- 2010 — MBBS (James Cook University). Foundation in clinical reasoning, rural and regional exposure, and the beginnings of a career shaped as much by systems as by specialties.
- Neurosurgical training (Royal North Shore Hospital, Wollongong). High-acuity environment; disciplined documentation; comfort with uncertainty under pressure — skills that later translated to both emergency practice and founder decision-making.
- Emergency medicine, radiology, addiction medicine. Breadth across acute care, imaging-adjacent workflows, and longitudinal care in addiction — each chapter added a different lens on access, risk, and follow-up.
- Cosmetic medicine. Shift to elective, consent-intensive care with visible outcomes; further training including dermoscopy (Skin Cancer College of Australasia) and membership of the Cosmetic Physicians College of Australasia.
- Digital health & Secure Health Chain era. Early product and governance exposure in health technology — learning where clinical nuance dies in poorly scoped software, and how to prevent that.
- Claims Doctor & Health Data Research. Founder–CEO focus on same-day WorkCover and CTP telehealth certificates at national scope where clinically appropriate, with AI used as documentation support under doctor sign-off — not as a silent decision-maker.
Current roles
- Founder & CEO, Claims Doctor (Health Data Research Pty Ltd) — occupational injury telehealth.
- Clinician, Concept Cosmetics, Drummoyne — cosmetic injectables.
- Founder, Cosmetic Doctor.
- Founder, Health Data Research.
- Medical practitioner with Alternaleaf and Sirius Green (medicinal cannabis telehealth).
- Co-host, fortnightly evidence-based cosmetic injectables podcast (with Dr Scott).
Qualifications & memberships
- MBBS, James Cook University (2010)
- Certificate in Dermoscopy, Skin Cancer College of Australasia
- Member, Cosmetic Physicians College of Australasia (CPCA)
- TGA Authorised Prescriber (medicinal cannabis)
- AHPRA-registered medical practitioner
Publications & speaking
- Peer-reviewed publications in surgical literature.
- International conference presentations.
- Commentary on digital health and clinical governance.
Clinical interests
Occupational access pathways, cosmetic injectables with conservative planning, medicinal cannabis care within TGA frameworks, clinical governance for AI-assisted workflows, and the design of software that preserves clinician accountability rather than obscuring it.
Frequently asked questions
- Who is Dr Robert Laidlaw?
- Dr Robert Laidlaw (often known as Dr Rob) is a Sydney-based medical doctor and health-tech entrepreneur. He leads Claims Doctor for same-day WorkCover and CTP telehealth certificates, practises cosmetic injectables at Concept Cosmetics in Drummoyne, and works in medicinal cannabis care as a TGA Authorised Prescriber. His career spans neurosurgical training, emergency medicine, radiology, addiction medicine, and cosmetic medicine.
- What qualifications does Dr Robert Laidlaw hold?
- He holds an MBBS from James Cook University (2010), a Certificate in Dermoscopy from the Skin Cancer College of Australasia, and membership of the Cosmetic Physicians College of Australasia. He is an AHPRA-registered medical practitioner and a TGA Authorised Prescriber for medicinal cannabis. These credentials underpin both his clinical work and his product governance in digital health.
- What companies has Dr Robert Laidlaw founded?
- He founded Claims Doctor (Health Data Research Pty Ltd) for occupational injury telehealth, Cosmetic Doctor for doctor-led injectables, and Health Data Research for health technology R&D. He is also a co-host of a fortnightly evidence-based cosmetic injectables podcast with Dr Scott. Each venture reflects a focus on clinician-led standards and practical access for patients.
- Where does Dr Robert Laidlaw practise?
- He is based in Sydney, NSW. Cosmetic injectables are delivered at Concept Cosmetics in Drummoyne. Claims Doctor provides Australia-wide telehealth for eligible WorkCover and CTP certificate pathways. Medicinal cannabis care is delivered via telehealth platforms including Alternaleaf and Sirius Green, consistent with TGA prescribing rules.
- Is Dr Robert Laidlaw AHPRA-registered?
- Yes. He is an Australian Health Practitioner Regulation Agency (AHPRA) registered medical practitioner. This registration is the legal foundation for all clinical services described on this site. Digital health products he builds are designed to keep clinical accountability with the treating doctor rather than delegating decisions to software alone.
- How can media or business teams contact Dr Laidlaw?
- Use the Contact page to route enquiries: media and press go to a dedicated inbox, clinical questions are directed to the appropriate clinical service, and business or speaking requests can use the secure form. This triage reduces delay and ensures the right team sees each request first.